- 15 Nov 2021
- 2 Minutes To Read
- Updated On 15 Nov 2021
- 2 Minutes To Read
There are two ways to send notifications to your clients, either by email or by SMS.
In terms of SMS notification, Mambu supports full integration with both Twilio and Infobip as SMS gateways. This allows you to create an account with either of them and start sending manual and automated SMS messages to your clients.
Creating an SMS gateway account
The first step to setting up SMS notifications in Mambu is to create an account with an SMS gateway.
Visit the website of the SMS gateway you would like to use and follow the instructions on their website to set up an account.
During the account setup process you will receive both a verification email to the email used to set up the account as well as a verification code to the phone number used to set up the account. Therefore make sure you have access to both.
Setting up your SMS gateway in Mambu
In order to complete the following steps you will need administrator privileges.
After registering with one of the SMS gateways, you will need to enter your credentials in Mambu before you're ready to start sending SMS messages.
To setup your SMS gateway in Mambu:
- On the main menu, go to Administration > SMS > Settings.
- Using the SMS Gateway dropdown, select the SMS gateway you want to use.
- Enter all the necessary information. See below for more information on the form fields.
- Select Save Changes.
Form fields to setup your SMS gateway
Form fields for Infobip
|Base URL||To see your base URL, log in to the Infobip API Resource hub with your Infobip credentials. Once logged in, on all pages you should see your base URL in this format:
|Account Username||The Account SID which is a 34 character account identifier (starting with 'AC'). You will receive this when creating your account with Infobip.||✔|
|Account Password||The Auth Token which is 32 characters. You will receive this when creating your account with Infobip.||✔|
|Phone Number||The phone number you entered when setting up your account with Infobip.||✔|
Form fields for Twilio
|Account Username||The username you created when setting up your account with Twilio.||✔|
|Account Password||The password you created when setting up your account with Twilio.||✔|
|Phone Number||The phone number you entered when setting up your account with Twilio.||✔|
The Notifications tab next to the Settings tab will only appear after you have set up your SMS gateway.
The SMS service is now activated and you can start sending messages to your clients. We recommend running campaigns internally using a sandbox to test the functionality before going live.