Before you can access the Ticket Portal, you must have an active account.
If you are a new user and require access, please follow the user onboarding guide first. Once your account has been created, follow the steps below to access the Ticket Portal.
Step 1: Sign in using your temporary credentials
When logging in for the first time, enter the username and temporary password provided by the Mambu team.
These credentials will be sent to you by email.
Step 2: Create a permanent password
After signing in with your temporary password, you will be prompted to create a permanent password for your account.
Choose a password that meets the required security criteria and complete the password setup process.
Step 3: Access the Ticket Portal
Once your password has been created, sign in using your username and permanent password.
You will then have access to the Ticket Portal and Fin Messenger, where you can create, view, and manage your support requests.