Access to the Ticket Portal is managed through your organisation's designated Mambu Champion.
If you require access to the Ticket Portal, please follow the steps below.
Step 1: Contact your Mambu Champion
Reach out to your organisation's Mambu Champion and request access to the Ticket Portal.
When submitting your request, provide:
Full name
Business email address
Your business email address must use your organisation's corporate domain.
Step 2: Your Mambu Champion submits the request
The Mambu Champion will create a support request on your behalf to add you as a new user.
For security reasons, onboarding requests must be submitted by an authorised Mambu Champion.
Step 3: Activate your account
Once your access request has been processed, you will receive an email invitation from Mambu.
Open the invitation email and follow the instructions to activate your account and create your password.
If you cannot find the email, please check your spam or junk folder.
Step 4: Access the Ticket Portal
After completing the account activation process, you can sign in to the Ticket Portal and access support services.
You will be able to create support requests, track existing cases, and communicate with the Support team through Fin Messenger.