So, your team is expanding, or you’ve just stepped into a role where you need access to Mambu’s support ecosystem. Whether you need to log technical support cases, explore product capabilities, or browse the knowledge base, Ticket Portal is your go - to place.
Here is exactly how the onboarding process works from your perspective, and what you need to do to get access quickly.
Contact Mambu Champion
Mambu Champion is a designated person (or a specific internal team) within your organisation who acts as the primary point of contact with Mambu. They have administrative privileges and are the only ones authorised to request user additions, deletions, or permission changes.
To gain access to the Ticket Portal, please reach out to your company's Mambu Champion. Make sure you provide:
Full Name: (First and Last name as it should appear in the system);
Business Email Address: (Must be your official company domain email).
Mambu Champion raises a Support Case
Mambu Champion logs into their own Mambu Intercom account and raises an official support case requesting your onboarding.
The Mambu support team cannot accept onboarding requests from regular users—the request must come from a verified Champion to ensure your company’s security isn't compromised.
Onboarding
Once Mambu processes your Champion’s request, you will receive an invitation letter to your provided email address.
Check your inbox: Look out for an activation or invitation email from Mambu.
Check your spam: If you haven't received anything within 24 to 48 hours, peek into your junk folder—sometimes automated invites get caught in corporate spam filters.
Set your password: Click the secure link in the email, set up your password, and complete your profile.
Once you're in, you'll have direct access to the Ticket Portal and cases linked to your company.