- 16 Nov 2021
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Writing Off a Loan
- Updated On 16 Nov 2021
- 1 Minute To Read
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Writing off a loan account involves removing the remaining balances from the portfolio and recording them as a loss. To initiate this process, open the loan account and select the option to close and write off. In the dialog, review the outstanding balances, including principal, interest, fees, and penalties, and add a note explaining the reason for the write-off. If there are guaranteed amounts from other clients' savings accounts, these can be collected before the write-off, reducing the amount to be written off. If necessary, a write-off can be undone by reopening the loan account and selecting the option to undo the write-off, which will revert the account to its previous state. This process allows for effective management of loan accounts and ensures accurate financial reporting.
Writing off a loan account takes the remaining loan balances off the portfolio, registering them as a loss.
To write off a loan account:
- Open the loan account.
- On the right-hand side of the screen, select Close > Write Off. In the Write Off Loan Account dialog, you'll see an overview of the loan's Outstanding Balances consisting of principal, interest, fees and penalties.
- Add a note about the reason you are writing off the account.
- Select Write Off.

This will settle the remaining loan balances with a specific transaction type (Write off), and close the account, changing its state to Closed (Written off) .
Collecting Securities
If the loan has guaranteed amounts from other client's savings accounts, you can collect the guaranteed amounts before you write off the loan account. If selected, these amounts will be withdrawn from the deposit account and entered as a payment on the loan account before the write off transaction is posted, thus effectively reducing the amount to be written off.
Undoing a Write Off
You may need to revert the write off action and change the state of the loan account.
To undo a write off:
- Open the loan account.
- On the right-hand side of the screen, select More > Undo Write Off.
- Add a comment about the reason you are undoing the write off.
- Select Change State.
This will reopen the loan account and revert the loan write off transactions, so the account will go back to the state it was before the write off.
