User Management and Audit Trail
  • 13 Dec 2022
  • 3 Minutes To Read
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User Management and Audit Trail

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  • PDF

Article summary

This article discusses how to manage users and use the audit trail feature in Mambu Payment Gateway once you already have your first user set up.

For more information about registering your first user for Mambu Payment Gateway, see Getting Started - Mambu Payment Gateway First User Registration.

User management in Mambu Payment Gateway is handled in Security > Users.

Users submenu under security menu item

User roles

Roles in the Mambu Payment Gateway determine what a user has access to. Users may be assigned one or multiple roles.

See the table for a list of roles and what they may access:

AdministratorManage system properties, AML status, scheduler settings, and users.
AML OfficerView payments and AML status.
AuthorizerView payments, audit trail, alerts, start/stop schedulers, and manage holidays.
ViewerView payments, alerts, and audit trail.
MakerView pending payments, alerts, and payment responses.

Multi-factor authentication (MFA)

Mambu Payment Gateway supports two types of authentication, either regular authentication using just a username and password or multi-factor authentication (MFA) where a code is sent to a mobile phone number associated with your account.

To enable MFA, an admin user must set up the SMS configuration in system properties. For more information, see SMS Configuration.

MFA may be enabled for specific users when creating or editing them.

Forgotten password

If you have forgotten your password you can use the forgotten password link to receive an email containing a link to change your password. If MFA has been enabled for your account, you will also need to provide the code which will be sent to your mobile phone number.

Viewing Users

To view a list of users, you must go to Security > Users.

You may sort users in the users table by selecting the arrows in the column headings. This allows you to sort them alphabetically, by date, or by whether they have a certain setting enabled or not.

You may also filter users by email, first name, last name, or role.

Creating users

Administrator users may create users.

To create a new user:

  1. On the main menu, go to Security > Users.
  2. Select Create user.
  3. Enter all the necessary information.
  4. Select Create user.

The new user will receive an email containing a link with which they can confirm their account and will be required to set a new password at first login.


Editing users

Administrator users may edit users.

To edit a user:

  1. On the main menu, go to Security > Users.
  2. Edit the information directly from the list.
  3. Save the information by selecting the checkmark icon.

You may:

  • Enable or disable a user. If a user is disabled they will no longer be able to log in to the Mambu Payment Gateway.
  • Enable or disable MFA. If MFA is enabled, a phone number is mandatory.
  • Edit the roles assigned to a user.

Resetting a user password

To reset a user password:

  1. Find the user in the list of users that you need to reset the password for.
  2. In the Resend confirmation email column, select Send.
  3. The user will receive an email with a link to reset their password
Please be Aware

Passwords must contain:

  • One digit
  • One upper case letter
  • One special character
  • By default the length must be between 8 and 128 characters. You may change the minimum length by editing the Password Minimum Length value in Extra System Properies. For more information, see Extra System Properties.

Audit trail

Mambu Payment Gateway keeps an audit trail that tracks payment message changes as well as user actions.

General audit trail

The audit trail log accessible from Security > Audit Trail shows a list of all the actions that have been taken by either users or the Mambu Payment Gateway.

The actions in the list may be filtered according to an action type or a time period or date.

The audit trail submenu under the security menu item

Payment message audit trail

You may also access a specific audi trail log for a payment message from the message detail screen. This feature enables you to track all stages through the payment flow. To view the audit trail log, select Show audit trail on the payment message detail screen. To close the audi trail log, select Close audit trail.

Option to show audit trail in payment message

Option to close audit trail in payment message

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