Reviewing a Client's Loan History

When working with clients you may wish to view their loan history in order to come to a decision on whether to approve or disapprove a particular loan product or apply different fees and penalties based on that client's previous behaviour. You can access an overview of a client's closed loan accounts by opening their account and navigating to the Closed Accounts tab. Here you will find a table of all closed loans along with their respective amounts, closure dates and the manner in which they were closed, for example, with all obligations met, rejected or rescheduled.

Max loan size

The maximum loan amount that this client has previously been approved for will be highlighted in the top row. This can help you to quickly assess whether al loan is in keeping with what this client has previously received.

On time repayment rate

The On Time Repayment Rate is the percentage of installments paid on or before the due date. Any instalments paid after the due date, even in the case of them having been paid during an arrears tolerance period, will be counted as not being on time.

An overall On Time Repayment Rate, calculated based on the average rate for all previously closed loans, is also provided.