Rejecting a Loan
  • 26 Jun 2023
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Rejecting a Loan

  • Dark
    Light
  • PDF

Article summary

Loan accounts that do not meet the criteria for offering a loan can be rejected, as long as the loan state is Pending Approval or Partial Application.

To do so:

  1. Open the account.
  2. Select Close > Reject.
  3. Add a note about the reason you are rejecting the loan (optional).
  4. Select Close.

Rejecting the Loan Account from Close drop-down menu

Please Note
When a loan account is rejected it will be displayed in the Closed Accounts tab for the client. A closed or rejected loan account cannot be further edited, except for its custom field values or name. All attachments and activities are kept for future reference.

Undoing a loan rejection

When a Loan Account is rejected by mistake, it can be brought back to its previous status. To do so select More > Undo Reject and then add an optional note. Lastly, select Change State.


Was this article helpful?

ESC

Eddy, a generative AI, facilitating knowledge discovery through conversational intelligence