Rejecting a Loan
  • 22 Nov 2019
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Rejecting a Loan

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Rejecting a Loan Account

Loan Accounts that do not meet the loan decisioning criteria can be rejected, as long as the Loan state is Pending Approval or Partial Application.

To do so, open the account > click on Close > Reject > add a note (optional) > click on Close.

Rejecting the Loan Account from Close drop-down menu

Please Note
When a loan account is rejected it will be displayed in the Closed Accounts tab for the client. A Closed (Rejected) loan account cannot be edited anymore, except for its custom fields or name. All attachments and activities are kept for future reference.

Undoing a Loan Rejection

When a Loan Account is rejected by mistake, it can be brought back to its previous status. 
To do so click on More > Undo Reject > Add a note (optional) > click on Change State.


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