Rejecting a Loan
  • 27 Oct 2021
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Rejecting a Loan

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Loan Accounts that do not meet the loan decisioning criteria can be rejected, as long as the Loan state is Pending Approval or Partial Application.

To do so:

  1. Open the account.
  2. Select Close > Reject.
  3. Add a note about the reason you are rejecting the loan (optional).
  4. Select Close.

Rejecting the Loan Account from Close drop-down menu

Please Note
When a loan account is rejected it will be displayed in the Closed Accounts tab for the client. A Closed (Rejected) loan account cannot be edited anymore, except for its custom fields or name. All attachments and activities are kept for future reference.

Undoing a loan rejection

When a Loan Account is rejected by mistake, it can be brought back to its previous status. 
To do so click on More > Undo Reject > Add a note (optional) > click on Change State.


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