Locking and Unlocking Deposit Accounts
  • 09 Jul 2021
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Locking and Unlocking Deposit Accounts

  • Dark
    Light
  • PDF

Lock Accounts

Any deposit account in the Active or Active in Arrears state can be locked. Locked accounts will not allow any transactions and won't charge or collect interest for the time they remain locked.

To lock an account:

  1. Open the deposit account.
  2. On the right hand side of the screen, select More > Lock Deposit Account.
  3. Select Change State.
Please be Aware

If a deposit account is locked, card payment transactions made from that account will not go through.

Unlock Accounts

Any locked account can be unlocked whenever necessary.

To unlock an account:

  1. Open the deposit account.
  2. On the right hand side of the screen, select Unlock Deposit Account.
  3. Select Change State.

When an account is unlocked, it goes back to the state it was in before being locked. For example, if it's an overdraft account and it was in arrears, when it's unlocked, its state will still be Active in Arrears.


Was This Article Helpful?