• 10 Jan 2023
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Article summary


Accepted Settlement Completed (ACSC)

The status of a payment order when it is completed and the SEPA message has been sent to the callout URL.

Accepted Settlement In Process (ACSP)

The status of a payment order when it has been executed and the corresponding transaction has been posted in Mambu core.

Accepted Technical Validation (ACTC)

The status of a payment order when it has been accepted at the requested execution time.


A record of all the financial transactions of each of an organization's clients or an organization's assets, liabilities, equity, expenses, and income. In a loan account, Mambu stores all the information related to disbursements, repayments, interest rates, and withdrawals. In a deposit account, Mambu keeps track of all deposits, withdrawals, and the interest rates associated with it.

account origination

An upstream component type. Connectors that are part of this component type assist with onboarding new customers, providing access to tools like ID verification, and know your customer and anti-money laundering compliance.

account servicing institution

The financial institution that services the account owned by the account holder. In the context of payment orders, both the originator bank and the beneficiary bank are account servicing institutions.


The amount of interest or penalty that has not been paid by the borrower or received by the lender.

active (account state)

The status of an account that allows transactions like withdrawals, disbursements, or deposits. A loan account is considered to be active after being disbursed and a deposit account will become active after being approved. Both will remain active until they are closed.

active (client state)

The status of a client with open accounts in Mambu or a client with no open accounts at the moment but who remains eligible for financial services in an organization.

administrator (admin)

A user type in the Mambu UI and API with the most permissions associated with it, by default, users assigned with it can do any operation in Mambu.

anti-money laundering (AML)

A general term for policies, laws, and regulations to prevent financial crimes. Global and local regulators around the world create anti-money laundering (AML) policies and requirements. See also know your customer.

API call node

A type of node in a Mambu Process Orchestrator process that performs an external API call with parameters.

API Reference

The site, containing all the information required to work with Mambu's APIs.


The status of an active loan account with one or more overdue payments. The Mambu platform lets customers define a specific arrears tolerance period or amount.


Items owned by an organization and which have a monetary value associated to them for example, loans, equipment, or cash.

automated clearing house (ACH)

An alternate term for a clearing and settlement mechanism (CSM).


To log a transaction that happened on a date earlier than the date on which it took place instead of the current date.


The amount of money left in an account after a transaction like a deposit, withdrawal, or repayment. It includes principal, interest, and any available overdraft limit.

balance sheet

A financial report that gives a Mambu customer information about their organization's assets, liabilities, and equity at a given point in time. It shows how the organization is performing as well as its value.


A general term for a financial institution. Without additional context, "bank" might refer specifically to a traditional bank, or more broadly to nontraditionals and other types of financial institution.


The party that receives the funds moved in a payment order that is initiated by the originator.

beneficiary bank

The payment service provider (PSP) that processes the payment order received from the originator’s PSP.


The default label for an organization's subdivision operating locally or having a particular function. Often branches represent a geographical subdivision of an organization or a product line. Each branch can have multiple centres assigned to it.

business banking accounts

Transactional accounts with typical banking capabilities, such as debit or credit cards, for business use.

business deposits

Savings accounts, term deposits, and similar products for SMEs or corporations. Examples include savings account, fixed deposit, and savings plan.

business lending

Loans made to businesses rather than individuals. See SME lending and commercial lending.

call process node

A type of node in a Mambu Process Orchestrator process that calls another process.


The default label for a subdivision of a branch. It can be considered a sub-branch. Each branch can have multiple centres assigned to it.

chart of accounts

All of the general ledger accounts ordered by their type - assets, liabilities, equities, expenses, or income - and with standard codes associated to each.

clearing and settlement mechanism (CSM)

The institution(s) that route funds between accounts as part of a payment order. The clearing and settlement steps might be performed by the involved payment service providers as part of an existing arrangement, or by one or more third parties.


A single person or entity that is receiving services from a Mambu customer and has a client profile in Mambu. In other words, client refers to the customers of Mambu's customers.

client ID

A unique identifier that Mambu automatically assigns to clients when their profile is created.


State of an account that doesn't allow transactions anymore. Mambu keeps a closed account associated to the client who owned it.

code node

A type of node in a Mambu Process Orchestrator process that executes a block of code.


An asset offered as part of a secured loan to be forfeited in case of default.

collection order

An order to transfer money between two bank accounts, initiated by the creditor, based on a pre-existent mandate given by the debtor. Also known as a direct debit transfer.

commercial lending

Complex loans for larger corporations often involving high-value principal with multiple credit lines. These loans are used to fund major capital expenditures, operational costs, and/or the purchase of equipment. Commercial loans often require collateral such as property or equipment.

commercial mortgages

Collateral-backed loans for commercial real estate.

composable architecture

A modular software design methodology consisting of small, self-contained, and easily interchangeable building blocks. An orchestration layer such as Mambu Process Orchestrator directs all interactions between components, providing flexibility and integration with other services.

composable banking

Mambu's value proposition using composable architecture to improve the delivery of financial solutions. See also fintech.

condition node

A type of node in a Mambu Process Orchestrator process that determines the routing of an object based on a condition. Possible conditions are: equal (=), not equal (!=), less than (<), greater than (>), and regex.

Configuration as Code (CasC)

A set of API endpoints that allows customers to batch configure Mambu entities using YAML. Using CasC, customers can quickly configure new Mambu tenants and standardize, version-control, and transfer configurations between tenants.


Mambu functionality that allows customers to connect the Mambu cloud banking platform with vetted third-party services via the Mambu Process Orchestrator. Connectors can be built and maintained by Mambu or Mambu partners, and are used to process payments; onboard new customers; manage data and accounting; and more. Connectors might be described as “Integration as a Product.”

consumer loans

See purchase financing.

copy task node

A type of node in a Mambu Process Orchestrator process that copies a task in a different process.


The opposite party in a payment order. For example, the beneficiary bank is the counterparty to the originator bank, and vice versa.

credit (accounting)

The value entered in accounts which shows a decrease in the assets or expenses or increases in the liabilities, revenue, and capital.

credit arrangement

The maximum amount a client (individual client or group) can take out in loans and overdrafts.

credit cards

See purchase financing.

credit officer

A user type in the Mambu UI and API whose responsibilities are directly related to the management of loan accounts from the application stage till the loan account is closed or withdrawn. Mambu allows users to assign clients to credit officers and keep track of their individual performance.

credit union

A cooperative financial institution that is owned and operated by its own members. Credit unions are mostly non-profit and typically provide traditional banking services within a specific community.


The party to which funds are deposited through a credit transaction.


A digital currency that can be used to buy goods and services, and which uses an online ledger with strong cryptography (typically a blockchain) to record and secure transactions.


The form of money used by an organization.

current account

An account at a financial institution that supports deposits, withdrawals, and overdrafts. Debit cards can be connected to current accounts. See also daily banking accounts.

custom field

A type of additional field that can be created in Mambu UI (that is also accessible via the Mambu API) in order to capture any additional information required for an organization's business processes. Access to custom fields can be restricted to certain roles. Every custom field must be part of a custom field set. Compare with native field.

custom field set

A way to group custom fields.

custom view

A tool to generate reports on the fly and easily retrieve filtered lists of information in the Mambu UI. We refer to custom views as either view or custom view, these terms are interchangeable.


An organization that consumes services from Mambu. Customers are associated with one or more instances.

Customer Service Portal

The self-service website that allows Mambu customers to manage their support cases, view case reports and dashboards, update contact information, view invoices, perform sandbox operations, and access documentation.

daily banking accounts

Transactional accounts with typical banking capabilities, such as debit or credit cards, for personal use.

debit (accounting)

The value entered in accounts increasing the assets or expenses or decreasing the liabilities, revenue, or capital.


The party from which funds are withdrawn through a debit transaction.

dedicated instance

A Mambu instance that is dedicated to one Mambu customer and is performance-isolated from other customer instances, with all data and services logically and physically isolated. Compare with shared instance.

delay node

A type of node in a Mambu Process Orchestrator process that delays a task for a defined period of time.


The amount of money transferred to a client's deposit account. Mambu keeps track of the method used for the transfer such as cash, check, or bank transfer and stores this information in the history of transactions of that specific account.

deposit account

An account with an amount deposited by a client to earn interest according to the terms defined in the deposit product.

deposit product

A customizable Mambu template used to create individual deposit account instances. Each deposit product represents a collection of settings that differentiates the behavior of deposit accounts.

detail account

A category of accounts in the general ledger containing the transaction's balances.

digital wallet

A type of stored value account that allows for issuing and managing prepaid instruments.


The act of releasing the loan amount to the borrower. Mambu identifies the loan account as active and can automatically calculate the loan repayment schedule once disbursed.

domestic payment

A payment where the beneficiary is within the same payment network operations region as the originator, using the same currency—for example, a SEPA payment.


The state of a deposit account. In this state no more interest is accrued on the account and no automated transactions can be posted to it.

downstream data

A component type for connectors that helps extract and load data into a customer's existing tools (general ledgers, data analytics platforms, etc).

Early Access

The stage in the Mambu release cycle, where a feature or capability is available to a limited number of Mambu customers upon their request.


See Mambu ecosystem.

end client

See client or user.

end node

A node used to end a Mambu Process Orchestrator process. There are two types: end: error node and end: success node.

end user

See client or user.

end: error node

A type of end node in a Mambu Process Orchestrator process that labels tasks with process errors.

end: success node

A type of end node in a Mambu Process Orchestrator process that labels successfully processed tasks.


A core component of a complex software system, such as the Mambu cloud banking platform itself.


A general term for a basic feature, construct, or object in Mambu. Examples include clients, groups, loan products, accounts, currencies, and branches.


The organization's value which is property of the shareholders. It corresponds to the value of assets minus the liabilities.


See payment execution.


The value of assets that is used to sell an organization's services.

federated authentication

A form of authentication that allows users to log in to Mambu using single sign-on (SSO). User identities in this scheme are managed by an identity provider (IdP).


A fixed price charged to a loan account.

fiat currency

An internationally-accepted currency that is usually issued by a government or central bank. It is included in the ISO 4217 currency list.


A stored value associated with a Mambu entity. For example, a client entity includes fields like ID, Client Type, and Creation Date. Fields can be native fields, which Mambu provides by default, or custom fields, which the user creates. “Field” might also refer to the container in the Mambu UI where a user edits a field.

financial inclusion

A broad term to describe the goal of making financial products and services available to all potential clients, regardless of location or income level. Microfinance institutions are a common solutions provider for financial inclusion.


Short for financial technology. A broad term for the industry of technology platforms that compete with traditional platforms to deliver financial products and services.

fintech (organization type)

A bank that offers one or more banking products and services without a physical branch network. The term might broadly include neobanks or specifically refer to smaller institutions that focus on selected product lines like remittance or deposits. See also traditional bank and nontraditional.

fixed deposits

As the name suggests, fixed deposits have a fixed term after which they should be withdrawn or closed. With this type of product, clients are able to make deposits until the minimum opening balance has been reached. At this point, you can begin the maturity period, during which they will be unable to deposit, but will be able to withdraw.

foundation platform

The conceptual component of the Mambu core (alongside the technical platform and product factory) that facilitates services such as output management, notifications, and operational reporting.


A collection of nodes that Mambu Process Orchestrator can use repeatedly in different processes.

General Availability

The stage in the Mambu release cycle where a feature or capability is available to all Mambu customers (provided there is compatibility with the cloud service provider).

get from queue node

A type of node in a Mambu Process Orchestrator process that receives tasks from the queue.

GL code

The number used to identify an account in the general ledger.

grace period

The period of time defined by the number of installments in which the loan repayments don't include interest. The grace period is defined when you're creating loan products.


A type of client composed of at least two members who also need to have an individual profile in Mambu.

header accounts

A category of account that is only used to group detail accounts of the same type.

identity provider (IdP)

A service for storing and managing user identities that allows you to connect to Mambu using single sign-on (SSO) when federated authentication is enabled.


The amount received by an organization for the services provided, sales, or profit from investments.

Increase Last Installment (ILI)

A Mambu setting for loan products used to determine what to do with interest in arrears. If Increase Last Installment is selected, Mambu will not adjust the overdue installments, which results in an underpayment of principal. The principal is then recouped in the final installment.


See traditional bank.


The logical arrangement of Mambu's software environment that includes the Mambu core engine and offers networking, database, and other software services. The infrastructure hosts multiple instances that each include multiple tenants.


A single scheduled payment for a loan. See also repayment.


A logically distinct copy of Mambu's cloud banking platform hosting multiple tenants. Instances are associated with a single Mambu customer, and can be dedicated or shared with other customers.


Money paid regularly at a defined rate to a lender or a savings account holder. The interest rate is typically expressed as an annual percentage of the principal, but can also be determined by an external standard.

interest calculation method

The formula used to calculate the interest on a loan or savings account.

internal transfer

See intrabank payment.

international payment

A payment where the beneficiary is from a different payment network operations region from the originator —for example, a SWIFT payment.

intrabank payment

A payment where both originator and beneficiary accounts are serviced by the same payment service provider.

journal entries

The records of all the transactions in an organization which have accounting implications. They can be automatic or manually entered.

know your customer (KYC)

The process of verifying information about clients before or during transactions with a financial institution to confirm their identity, suitability, and risk. KYC rules vary by country and region and are a part of anti-money laundering (AML).


The terminology used to refer to various entities and concepts within Mambu. Default labels may be edited and labels can be customized for each language available in Mambu.


A form of financing in which an institution lends a physical asset or service to an individual or business client for defined payments and duration, sometimes with a provision to purchase the asset at the end of the contract. Leases can be issued by single-purpose leasing companies or by larger banks.

leasing company

A company that offers leases on physical assets or services. Unlike traditional banks or other financial institutions, leasing companies are single-purpose companies.


The financial institution that offers loans to borrowers. Lenders might be single-purpose institutions or larger institutions that offer additional financial products, for example, traditional banks.


The temporary giving of money or assets to a borrower (a loan) with an agreement that it will be repaid according to certain terms and conditions. Mambu offers a variety of lending products.


What an organization owes to others both currently and in the future. For example, clients deposits are considered to be a liability as the amount will be returned to the clients.


The amount that an institution lends to a client; or the loan account that corresponds to the loan and specifies the loan terms and conditions.

loan account

In Mambu, an individual account used to track the corresponding loan and client. Terms and conditions that you define when creating a loan product—interest rates, the repayment schedule, applicable fees, and so on—apply to all of the loan accounts created using that product.

loan origination (connector type)

A Mambu connector component type that provides tools for managing applications, credit decisioning, and responding when loans go into arrears.

loan product (Mambu template)

A customizable Mambu template used to define and create individual loan accounts.

loan rescheduling

An operation used in Mambu to refinance a loan (by changing the interest rate and capital amount), restructure it (by changing the payment frequency or term), or both.

Mambu Apps

An integration to create selectable frames in the Mambu UI that render an externally-hosted application’s data.

Mambu Champion

An employee at the organization that receives services from Mambu (one of Mambu's customers) who is designated as the primary contact for Mambu and its partners.

Mambu cloud banking platform

The collective functionalities of Mambu’s core banking software including the Mambu core, Mambu Process Orchestrator, connectors, and so on.

Mambu core

The central piece of the Mambu cloud banking platform representing Mambu software itself. The Mambu core consists of the foundation platform, technical platform, and product factory (including the deposit engine and lending engine). The Mambu core interacts with the rest of the Mambu ecosystem using Mambu Process Orchestrator.

Mambu display language

The language a user chooses to see displayed in Mambu.

Mambu ecosystem

The composable and modular framework that integrates the Mambu cloud banking platform and Mambu Process Orchestrator with third-party financial service providers.

Mambu Payment Gateway (MPG)

The component that facilitates one-time and recurring transactions using the Single Euro Payments Area (SEPA) scheme. It has its own interface for configuration, managing users, and auditing transactions, and its own suite of APIs for making, receiving, rejecting, and refunding standards-based payments.

Mambu Process Orchestrator (MPO)

The orchestration layer that enables Mambu customers to exchange data between the Mambu core and other API-enabled systems.

Mambu UI

The graphical user interface for Mambu itself.

Mambu User Guide

The site, with comprehensive documentation about Mambu’s products, with a particular focus on the Mambu UI.


A webinar series produced by Mambu Partner Enablement to train Mambu partners on a variety of topics.


The date on which a fixed deposit becomes due, meaning that it won't continue to accrue interest and the clients can withdraw their money with the already accrued interest.
An option on the navigation bar in the Mambu UI. There are two categories of menu items: menu items with views and menu items without views. Views are also referred to as custom views, these terms are interchangeable.

microfinance institution (MFI)

A financial institution that serves individual or business clients who lack access to conventional financial services, typically low-income or geographically isolated clients. See also financial inclusion.

modify task node

A type of node in a Mambu Process Orchestrator process that updates a task in another process.


A secured loan used either to buy real estate or to raise funds against the value of owned real estate. For the relevant Mambu product, see retail mortgage.

mortgage with redraw facility

A mortgage that allows the borrower to make payments higher than the minimum schedule requires. These additional payments can either be withdrawn at by the borrower at a later date or be applied to the interest due over the term of the loan.


The ability for a single Mambu software instance to support multiple tenants.

native field

A field in the Mambu UI (that is also accessible via the Mambu API) that is both part of an entity by default and is accessible to any user of that entity. Compare with custom field.


A bank that offers traditional banking products and services without a physical branch network. Neobanks might have a formal relationship with traditional banks or operate independently and compete with them. See also nontraditional and fintech (organization type).


A logical unit that executes an action. Nodes are used to create a process in the Mambu Process Orchestrator.

Non-Production Preview

The stage in the Mambu release cycle where a feature or capability is available to a limited number of Mambu customers chosen by Mambu.

non-traditional currency

An alternative store of value that a user can define in Mambu. Examples of non-traditional currencies include loyalty points, such as Amazon Coins, and pseudo-currencies, such as the Unidades de Inversion (UDIs) used in Mexico to protect investments from high inflation.


A smaller, newer financial institution that might offer lending or deposit services, but not both. Examples include e-commerces, telcos, and retail outlets that offer financial services like credit cards, buy-now-pay-later options, consumer lending, and so on. See also neobank and traditional bank.

offset mortgage

A mortgage that is linked to a savings account held by the same financial institution. The savings account balance is used to reduce, or “offset,” the mortgage interest that the borrower is charged.

orchestration layer

The software in a composable architecture system that exchanges data between architecture components. Mambu Process Orchestrator (MPO) is the orchestration layer between the Mambu core and third-party services. See also downstream systems and upstream systems.


A Mambu customer, including staff members and the different branches.


The party that initiates a payment order that is received by the beneficiary.

originator bank

The payment service provider (PSP) that services the originator's account. They receive the payment order instruction from the originator, in order to be executed and sent towards the beneficiary’s PSP.

outstanding principal

The amount of principal on a loan that remains to be repaid.


A deficit in a bank account caused by withdrawing more money than the account holds. The institution that manages the account may charge fees or higher interest rates when an account is overdrafted.

partner accreditation

Mambu's program to train partners on working with Mambu and its customers. Accreditation is appropriate for sales and solutions partners, and also for services partners when partner certification is not yet available.

partner certification

Mambu's program to train partners to serve existing Mambu customers. Certification training includes lab components and a proctored exam and is intended for services partners who work directly with customers.

Partner Enablement

Mambu's organization for training current and future Mambu partners. Enablement products include partner accreditation and partner certification.

payment execution

The process of moving money from the originator account to the beneficiary account as specified in a payment order. When executing a payment, Mambu determines whether both accounts are in Mambu and selects the appropriate processing mechanism.

payment network operations region

A single country, multiple countries, or an economic bloc where payments are settled in the same manner, through the same mechanism.

payment order

An order to transfer money between two bank accounts: the originator account and the beneficiary account. Also known as a credit transfer.

payment order initiation

The process of submitting a payment order for subsequent execution.

payment processing

A connector component type that helps the Mambu cloud banking platform integrate with payment processing and transaction monitoring services.

payment service provider (PSP)

The financial institution that services an account sending or receiving a payment order. Terms like "bank" or "financial institution" might be used to describe a payment service provider.

Payments API

An API available through Mambu’s API Reference that allows customers to process domestic and international payments made via the Single Europe Payments Area (SEPA) payments scheme.

peer-to-peer (P2P) lending

A lending platform that connects lenders with borrowers. Either party in peer-to-peer lending (P2P lending) might be a business or individual. The P2P lending platform does not lend money, but establishes loan terms and conditions.


A defined fee that an organization may charge to clients when a specific term of the loan contract is violated—most commonly, when the client is late repaying a loan.


The authorization given to users that enables them to view a type of information or to perform an action in the Mambu UI or via the Mambu API. Permissions can either be assigned directly to users or assigned to them through a role.

personal deposits

Savings accounts and term deposits for individuals.

personal lending

Interest-bearing personal loans for individual use. Personal loans can be secured or (in most cases) unsecured, meaning they are not backed by collateral. Examples include microfinancing, payday loans, cash advances, and car and boat loans.

prepaid card account

A type of stored value account that allows issuers to store monetary value onto prepaid cards. A prepaid card is not linked to a bank account.

Prepayment Recalculation Methods

A Mambu setting to adjust how to handle prepayment of a loan, with regards to recalculating the loan principal and repayment schedule.


The original amount borrowed for a loan or deposited in an interest-bearing account, excluding interest, fees, and penalties. See also outstanding principal.


A series of actions built in Mambu Process Orchestrator from individual nodes.


Any specific type of loan or deposit that an organization creates for its clients. Any loan account or deposit account will be part of a product, so the terms and conditions defined when a product is created will then be used to set the constraints of the account.

product actions

Actions that represent the transactions that are automatically logged by Mambu, once products are linked to general ledger accounts.

product factory

The product configuration engines—lending engine and deposit engine—that Mambu customers use to create a new product using pre-defined parameters. The product factory is one of the three components of the Mambu core alongside the technical platform and foundation platform.


A tenant provided by Mambu which is used for processing end-client data. It's the live application. Also known as production tenant.

purchase financing

Consumer finance loans offered by a business or retail e-commerce to its clients, such as point-of-sale financing, “buy now pay later” programs, or credit cards.

queue node

A type of node in a Mambu Process Orchestrator process that implements queue logic.

Received (RCVD)

The status of a payment order when it has been received and the input has been validated.

reduce amount per installment (RAI)

A method to recalculate the schedule by reducing the installment amount when a client makes a prepayment.

reduce number of installments (RNI)

A method to recalculate the schedule by reducing the number of installments when a client makes a prepayment.

Rejected (RJCT)

The status of a payment order when it has been rejected.


The amount that borrowers need to pay on a loan as determined by a repayment schedule. Repayments can include principal, interest, fees, and penalties.

Repayment Schedule Versioning (RSV)

A system for tracking the history of repayments on a loan in Mambu.

reply to process node

A type of node in a Mambu Process Orchestrator process that replies to a call from another process.

retail mortgage

A collateral-based mortgage for individuals. Despite the name, retail mortgages are for non-commercial real estate.


Short for Request for Information. A request to suppliers for information on the products and services that they can provide, typically used to gather information about potential future suppliers. RFIs are typically followed by an RFP or RFQ.


Short for Request for Proposal. A request that describes a project and solicits bids to complete it. An RFP is appropriate when the requester doesn't know specifically how they want to solve a problem.


Short for Request for Quotation. A request for pricing proposal for a particular product or service, appropriate when the requester has a specific solution in mind but not how much it will cost.


Short for Request for X. A blanket term for RFP, RFI, and/or RFQ.


A way to group permissions and to control other forms of access within Mambu UI and API. Each user in Mambu may be assigned a role. The user will then have all the permissions that are a part of that role. Also known as user role.


A tenant within a given Mambu instance that customers can use for development and testing. Also known as sandbox tenant.

savings accounts

Individual tenants associated with a Mambu deposit product. Savings account holders typically earn interest and can make deposits and withdrawals when they wish. For the relevant Mambu products, see personal deposits and business deposits.

savings plan

A savings product that allows a client to make deposits during the maturity period, but not withdrawals. Once the maturity period ends, a client can make withdrawals but not deposits.


The repayment plan for a loan, typically including repayment amounts, dates, accrued interest, and required fees.

secured loan

A loan whose value is secured by collateral.


Short for Single Euro Payments Area. An EU initiative to integrate euro-based transfers between banks in EU and other participating countries.

set parameter node

A type of node in a Mambu Process Orchestrator process that sets or modifies a parameter value in the task.

set state node

A type of node in a Mambu Process Orchestrator process that implements storage logic and task state distribution.

shared instance

A Mambu instance shared among multiple Mambu customers, each with its own isolated data and configuration. The workload of all tenants in the instance is spread across the same infrastructure and software processes. Compare with dedicated instance.

single sign-on (SSO)

an authentication scheme, available when federated authentication is enabled, that allows users to log into multiple systems with a single identity.

SME lending

Interest-bearing secured or unsecured loans granted to small and medium-sized enterprises (SMEs) to help them to start or expand their business or support their operational needs. Examples include working capital loans, term loans, and SME lines of credit.
A bank that is a member of an approved bank card system such as Visa or Mastercard. Sponsor banks offer credit cards and other lending options related to the bank card system.

state (loan and deposit account)

The stage of an account in an organization. Loan accounts can be in a pending approval, approved, active, active (in arrears), closed (with obligations met), closed (rescheduled) or closed (written off) state. Deposit accounts can be in a pending approval, active, closed, or dormant state.

stored value accounts

Transactional accounts that support digital wallets or prepaid card accounts. Stored value accounts don't offer typical bank account features like interest.

Streaming API

An API available through Mambu’s API Reference that allows customers to subscribe to real time data streaming from Mambu.

sum node

A type of node in a Mambu Process Orchestrator process that adds up a series of values and returns the sum.


A logical set of parameters that represents data passing through the nodes of a process in the Mambu Process Orchestrator (MPO). The MPO routes and transforms the task according to the logic and functions of the nodes.

technical champion

An employee at the organization that receives services from Mambu (a customer) who is designated as the primary contact for the integration consultant and other technical contacts at Mambu.

technical overdraft

See overdraft.

technical platform

The conceptual component of the Mambu core (alongside the foundation platform and product factory) that includes supporting services such as account sub-ledgers, customer information, and access management.


A user type in the Mambu UI and API that represents the “front office” customer service in financial institutions that are usually responsible for processing client transactions, such as making deposits or withdrawals or processing loan repayments and disbursements.


A logically isolated access point in a Mambu instance with its own URL, database, accounting, and configuration. Each instance includes at least two tenants (production and sandbox) but supports more if needed (for example, a bank operating in multiple regions).

total due

The loan amount due to be paid by the borrower, factoring in the loan principal, interest, fees, payments, and penalties.

traditional bank

A typical financial institution that handles both individual and business clients. Most traditional banks maintain a physical presence and often employ older technology. See also neobank and nontraditional.


Any operation implying changes in the balance of an account such as deposits, withdrawals, or disbursements. Mambu tracks all transactions and associates them to the clients' accounts where they occurred.

unauthorized overdraft

See overdraft.

unsecured loan

A loan that is not secured with collateral.


Anyone who accesses and uses Mambu via the UI or the API. Each user has a user account with unique credentials and may have a role, user type, and/or permissions assigned to them.

user type

A user setting in the Mambu UI and API that assigns certain access settings to a user or an API consumer. There are three available user types, administrator, credit officer, and teller.


A short identifier, usually an abbreviation of the user's name which is determined when the their profile is being created in the Mambu UI or API.

waiting for callback node

A type of node in a Mambu Process Orchestrator process that requests and waits for a response from an external system.

withdrawal (deposit account)

The action of taking money out of a deposit account.

withdrawal (state)

The removal of a loan application from Mambu.


The action of closing a loan account after determining that the amount won't be recoverable. Written off loans will be automatically considered as an expense for accounting purposes.

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