Fair Use Policy

Mambu applies reasonable usage limits on shared environments to ensure fair access for all users and prevent any individual user from monopolising the environment’s resources to the detriment of other users. By defining clear boundaries, such as maximum API call thresholds, Mambu mitigates the risk of the shared environment’s performance being negatively impacted by one user’s activities. These transparent guidelines allow users to use the platform fully while preserving system integrity and reliability for the entire user community.

Fair use

Mambu enforces fair usage policies to ensure that you receive consistent, high-quality service. Accordingly, the following activities are prohibited, including any attempt to do any of the following:

• Reverse engineering, disassembling, or decompiling the SaaS, or parts thereof or any underlying code, methodology or intellectual property, or applying any other process or procedure to derive the code of any software included in the SaaS.
• Causing a material detrimental impact on system performance, availability, or the user experience of other users.

A material detrimental impact may include but is not limited to:

• Excessive API request volumes that consume disproportionate system resources.
• API usage patterns that cause significant latency increases.
• Usage that negatively affects system stability or availability.
• Usage that impairs other users’ ability to access or use the Mambu Platform effectively.

API throttling

Mambu is committed to providing reliable, high-quality services to our users. To maintain optimal performance in shared environments, Mambu reserves the right to implement API throttling measures when necessary to prevent service degradation for other users of the shared environment and to ensure fair usage, system stability, and optimal performance for all users.

In cases where a user’s activity impacts the platform’s stability or the experience of other users, and where specific API limits have not yet been defined in this document, Mambu reserves the right to implement temporary throttling measures until the impact is mitigated.

Monitoring and compliance

Mambu reserves the right to monitor API usage to ensure compliance with this policy. Users may be required to provide additional information or documentation upon request.

Notifications

• Proactive notifications: Where reasonably practicable, Mambu will attempt to notify customers before implementing throttling measures.
• Reactive notifications: In situations requiring immediate action to protect system stability, Mambu may implement throttling measures before notification. In such cases, Mambu will notify customers as soon as reasonably possible.

Contact information

For questions or concerns regarding this policy, please contact Mambu's support team at support@mambu.com.