Creating an Individual Client
  • 05 Jun 2024
  • 5 Minutes To Read
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Creating an Individual Client

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  • PDF

Article summary

Every individual client you create is created from a client type. Make sure to have set up any necessary client types before moving on to individual client creation. For more information, see Client Types.

Your user must have the CREATE_CLIENTS permission to create individual clients. All the available client types from which you may create an individual client are listed in the Create menu in the top bar.

Creating a client

To create a client:

  1. On the top menu bar, select Create and then select the client type for the client you want to create.
  2. Enter all the necessary information in the Create a Client form. See below for more details on the fields.
  3. Select Create Client.

Create button with the following options Client, Group, Loan Account, Deposit Account and User

General and Details sections

The default General and Details sections appear in every client creation form for all client types. You may edit the fields included in the section by going to Administration > Fields > Clients. However, you cannot delete these fields.

The Email Address and Mobile Phone fields are used for sending out client communications in Mambu via SMS or email. For more information, see Communicating with Clients.

The Preferred Language setting sets the language used for all non-user defined fields in client communications such as reports, schedules, and account statements. By default, the preferred language is the same as your Mambu display language, but they may be separately controlled. For more information, see Language Settings.

General and Details section in client creation form

Address section

The default Address section will only appear on the client creation form if you have selected the Show default address fields checkbox for a specific client type. For more information, see Fields for client types.

Address section in client creation form

Custom fields

Aside from the list of default fields, the client form can be expanded by adding custom field definitions. You can set up different custom field definitions for different client types. For more information, see Custom fields for clients and Custom Fields.

Identification documents

The identification documents form is a template-based form for helping you store identification documents for your clients, such as passports or drivers licenses.

Each type of identification document is represented by an ID template. For more information about setting up and managing the available ID templates, see ID Templates.

Identification documents can either be optional or required.

Required identification documents are in the Creating a Client dialog by default and have a solid green rectangular outline indicating that they are required fields.

To make identification documents required:

  1. When managing the client type which you are basing the client you are creating on, you have to select the Require identification documents checkbox.
  2. When managing the ID template of the identification type you want to require, you have to select the Mandatory for Clients checkbox.

For more information on making identification documents required, see Configuring Client Types and ID Templates - Mandatory for Clients.

You can also add optional identification documents, which are outlined with a grey dotted rectangular outline.

Identification documents section in Creating a Client dialog with a required identification document and an optional identification document

To add an optional identification document:

  1. Select Add ID Document.
  2. In the Add Identification Document dialog, use the ID Template dropdown to select the type of ID document you want to add. You may also have the option to select Other and add an ID document that is not based on a predefined template. For more information, see ID Templates - Enabling other custom templates.
  3. Select Add Document.
  4. Enter the Document ID following the Document ID Format and the Valid Until date.
  5. (Optional) If the ID template allows for attachments then select Attach File to attach a file of the identification document. For more information, see Linking attachments to ID documents below.

The identification document will be saved when you select Save Changes once you have filled out the entire client creation form.

Add Identification Document dialog

To remove an optional identification document select Delete .

Document ID duplication

Mambu will validate the Document ID number and give you a warning message if there is another client in the system with the same details.

Document ID duplication warning message

Linking attachments to IDs

For each identification document recorded on a client, you can upload a copy of the document. In most cases, this will be a scanned image of the physical document. Each identification document recorded in Mambu can have up to five attachments.

The uploaded attachment will be visible on the recorded identification document, in client profile overview, next to the identification document name, or in the client attachments tab. They can be downloaded, edited, or removed just like any other attachment.

To add an attachment to a document:

  1. Select Attach File in the identification document template.
  2. Enter a title and a description for the file. If no title is provided then the title will be filled in with the filename.
  3. Select Choose File. The maximum file size is 50 megabytes.
  4. Select Save Changes.

Uploading identification document. Maximum allowed size is 50 MB

Please Note

Identification document files can be attached only when the Allow Attachments checkbox is selected for the ID template. For more information, see ID Templates - Allow Attachments. Encrypted PDF files will always be rejected, since they cannot be scanned by the system antivirus for malware. Empty files are not allowed.

Association section

Every client can be associated with a single branch, centre, credit officer, and multiple groups. These associations are used for reporting, workflow management, and client account transactions - among other things.

Internal control settings are available to determine whether clients should be associated with a branch, centre, or credit officer and also whether they may belong to more than one group. For more information, see Internal Controls.

Association section in client creation form

Add a profile picture

Adding photographs to your clients’ profiles allows you to match faces with names. These photos are displayed on the client's profile page. Profile pictures are visible to everyone who works with that client in the Mambu UI.

To add a photo to a client's profile:

  1. Open the client's profile.
  2. Select Clients .
  3. Click on Choose Files to access an image stored on your device.
  4. Click on Send.
  5. Save the changes.

Update Client photo by selecting Clients.

To edit or delete a photo, select the photo and then click the Edit or the Delete button and confirm.

Add a client signature

Signatures can be attached to clients' profiles and used for validation purposes.

To upload a signature:

  1. Open the client's profile.
  2. Under the client's photo, select signature.
  3. Click on Choose Files to upload a file from your computer.
  4. Click on Send.
  5. Save the changes.

Add client's signature

To edit or delete a signature, select the signature and then click the Edit or the Delete button and confirm.

Please be Aware
The maximum allowed size for the profile picture and signature upload is 50 megabytes. Images larger than 20 megabytes cannot be previewed and will need to be downloaded to be viewed.


Duplicate client checks are an internal control that you can manage. Depending on the settings you have set up for the duplicate client checks, you may receive a warning when creating clients that may be duplicates.

For more information, see Internal Controls - Duplicate Client Checks.

Duplicate client entries

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