Profile and Password Management
  • 10 May 2022
  • 2 Minutes To Read
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Profile and Password Management

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This article describes profile and password management for users with a Mambu password.

If your organization has configured Mambu to use single sign-on (SSO) by enabling federated authentication, please see Managing Users under Federated Authentication for information on managing your profile.

Even if your organization has enabled SSO, note that some users will still have passwords in addition to their SSO login, such as admin users or users with API access rights.

Editing your profile

You can edit First Names, Last Names, Title, and Email address, as well as the Mambu Display Language you would like to use. You cannot edit Username.

You must have the CREATE_USER or EDIT_USER permission to change your profile.

To edit your profile:

  1. In the top right corner of the page, select your name > Edit Your Profile.
  2. Make the changes you want.
  3. Select Save User.

Edit your profile screen with all fields that can be changed for the profile, excluding the Username

Please be aware

If you change your Mambu Display Language, you must log out and then log back in to see the UI in the desired language.

For more information about the settings of your user account, see Creating a User.

Changing your password

To change your password:

  1. In the top right corner of the page, click on your name > Edit Your Profile.
  2. Under User Access, click Reset Password.
  3. Enter the new password.
  4. Enter it again to confirm.
  5. Select Save User to save your profile.

User access section, from where the password and the language can be changed

Please Note
You can change your own password but only administrators can change other users' passwords.

Resetting your Password

If you forgot your password, you can easily reset it from the login screen.

Please be aware

To reset your password, you must have an email address associated with your Mambu account. If you wish to reset the password for an account that does not have a password configured, contact your administrator to update your profile with a valid email address.

To reset your password:

  1. Go to your Mambu domain.
  2. Click on "Lost your password?"
  3. Enter your email.
  4. Click Reset Password.

Reset your password screen. An email will be sent to the provided email address . with a link to set the new password.

You will then receive an email with a link - simply follow the instructions in that email to reset your password.

Password reset screen. In that the username and the new password have to be inserted.

You will now be able to login using your new password.

Password requirements

The following requirements are enforced for all passwords:

  • Must include six or more characters. We recommend at least eight.
  • Must include at least one letter and one digit.
  • May not contain your username, even if preceded or followed by other characters.
  • May not be the same as a previously-used password.

Access restrictions caused by multiple login failures

Mambu UI

For increased security to your account, if a password is entered incorrectly three times during login, Mambu will require the user to enter a captcha.

Captcha login authentication. Besides the username and password, the user should enter a captcha.

Please be aware

If you're an admin user, you may disable this requirement for a reset session by resetting the user's password, or by disabling and re-enabling that user's access to Mambu.

Mambu API

If you make multiple incorrect attempts to login via API, you will be locked out for 45 seconds.


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