Support requests in the Ticket Portal move through different statuses depending on their progress and type.
These statuses help you understand what is happening with your request at any point in time.
Submitted - Your request has been received and is waiting to be reviewed by the Support team.
Open with Mambu Support- Your request is being actively investigated by the Support team.
Open with Technical Support - Your request has been assigned for deeper technical investigation.
Open with Product Support- Your request has been escalated for product-level review.
Awaiting Your Reply - The Support team is waiting for additional information from your side.
Awaiting Bug Fix, Release, Feature- Your request is linked to a confirmed issue, fix, or planned release.
Resolved - Your request has been resolved. If needed, you can reopen it by replying within the conversation.