Your existing support requests can be accessed through both the Ticket Portal and Fin Messenger. If you have access to the Ticket Portal, you will be able to view all support requests created under your organisation.
Please follow the steps below to find and review your cases:
Step 1: Access the Ticket Portal
Open the Mambu Help Center and select the Ticket Portal.
Log in using your registered account.
Step 2: Choose how you want to view your cases
Once logged in, you can access your support requests in two ways:
Ticket Portal - view all support requests created under your organisation, including their status and key details.
Fin Messenger - view and continue existing conversations with the Support team directly through Messenger.
Step 3: Open and review a case
Locate the case you would like to review.
If you open a case from the Ticket Portal, you will be redirected to Fin Messenger to view the full conversation history, updates, and case details.
From there, you can review the latest information and continue communicating with the Support team if needed.
You will also receive email notifications when new updates are added to your support request.