If you are unable to access the Ticket Portal because your account is locked, there are several checks you can perform before contacting Support.
Step 1: Verify your login details
Ensure that you are using the correct email address associated with your Ticketing Portal account.
Step 2: Try signing in again
Temporary authentication issues can sometimes be resolved by signing out and starting a new sign-in session.
Step 3: Contact Support
If the issue persists, create a support request through the available support channels and include:
The email address used for login
The error message received
The date and time the issue occurred
Any screenshots that may help illustrate the problem
Providing this information will help our teams investigate the issue more quickly.