Our Help Center includes an AI-powered support assistant available right through the Messenger. To help you get the fast, accurate answers you need, we’ve put together a few best practices for interacting with it.
What the AI Assistant Can Do
Think of the AI assistant as your first line of support. It is trained to:
Find relevant documentation: Instantly track down help articles and guides.
Answer FAQs: Provide quick answers to frequently asked questions.
Provide product guidance: Walk you through features and tools.
Guide troubleshooting for common technical issues.
Direct you to resources: Point you toward the right tools and pages.
Tips for Best Results
To get the most accurate and helpful responses from the AI, try to follow these guidelines when typing your message:
Be specific: Describe your issue or question clearly and concisely.
Specify the product area: Let the AI know exactly which feature, tool, or page you are working on.
Share exact error messages: If you see an error code or message, copy and paste it exactly as it appears.
Provide context: Briefly explain what action you were trying to perform right before the issue occurred.
Still need a human touch? If the AI assistant can't resolve your issue, don't worry. It will seamlessly route your request and context directly to our support team so a human agent can take over.