MyMambu - your control panel
  • 28 May 2020
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MyMambu - your control panel

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MyMambu is a self-service portal, available to all customers. It allows you to manage your Mambu instance, contact and billing data, along with a customized view of features and ideas that are of your interest.

Your MyMambu account is automatically created when you sign up for Mambu and can be accessed at

You can, at any time and free of cost, create additional users to service your administrative purpose.

Stay safe
Due to the nature of this portal and what can be achieved, we recommend ensuring that only the required people have access to it.


The users tab displays a list of all MyMambu users and their profile information, including name, email address, permissions, and last login date.

Screen Shot 2019-10-24 at 12.21.09

Account Owner

The first MyMambu user (usually created by us as part of the delivery process) will be set as the account owner. This user can not be deleted and will always have all available permissions. If this user changes roles or leaves the company for example, we advise that as part of the offboarding process you ask them to change the user details and email address to that of their replacement. The new user will receive a confirmation email and will need to set a new password. If you no longer have access to this email account and need the MyMambu owner changed, please reach out to your customer service representative.

Creating a new MyMambu user

After your MyMambu account has been created, you may create as many additional user profiles as you like. Permission settings are available for each tab of the MyMambu interface so you can control access as desired.

Please Note
SSO is not supported in MyMambu so user accounts and permissions will need to be set up using the MyMambu portal.

Screen Shot 2019-10-24 at 14.37.55

  1. Navigate to the Users tab.
  2. Click Create User.
  3. Fill in the required fields (username, first name, last name, and email).
  4. Under Permissions, check the box next to the tabs you'd like the new user to have access to. If you do not select any of the checkboxes, the user will not be able to see/do anythig.
  5. Click Create.
  6. The user will receive an invitation email containing a link to create their password.

Screen Shot 2019-10-24 at 15.05.01


Permission Description
    • Create empty Sandboxes
    • Clone Production data to a sandbox
    • View Invoices
    • Download invoices
    • View customised Mambu roadmap of raised and scheduled features relevant for your tenant
    • Create users
    • View other users' profiles
    • Change other users' profile information including email
    • Delete users
    • View account contact data
    • Change account contact

Updating a user

After a user has been created, the owner (Mambu Champion) can modify the user profile by clicking on a user name in the Users tab, which will bring up the Update User screen. Here they can edit the profile information, change the email address and update the permissions for the selected user. Required fields are marked with a red asterisk (*). Be sure to click Update to save changes.

If you change a user's email address, they will receive an email at the new address and will be asked to confirm the change and enter a new password for their account.

Deleting a user

After a user has been created, the owner/a user that has the manage users permissions assigned can delete them by navigating to the Users tab, clicking on a user name to bring up the Update User screen and clicking Delete.


In this section you can review your Mambu account, including your Mambu domains as well as your Sandbox environment status and options.

screenshot of dashboard screen

Please note
Typically you will only have one sandbox which will be overwritten if a new empty sandbox is created or production data cloned to the sandbox. We recommend limiting the amount of MyMambu users with the Dashboard permission to ensure that access to this functionality is tightly controlled.

If you have more involved tests and need multiple sandboxes running at the same time, these can be requested by contacting customer services.

Sandbox Management

Please see Sandbox for additional information and step by step instructions.


In this section you can see a list of all your invoices, which you can download as a .pdf.

Invoices screen


The roadmap tab gives you a personalized view of features and ideas that you or your organization have raised with Mambu. Both lists can be filtered by state, by clicking the large blue links above the list and each column can be sorted by clicking on the column headers.

Roadmap Screen

You can raise your own ideas as well as view, comment on, and rate ideas from other customers via our public ideas portal, Aha!. Please see ideas and feature planning for additional information.


This section allows you to view and edit contact information related to your Mambu account.

Screen Shot 2019-10-24 at 13.23.00

The only contact that we display and allow for editing is the main contact, the "Mambu Champion", who will be your main point of contact between your company and Mambu.

If you wish to change the billing contact, please send us an email at .

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