Support Center

Rejecting a Loan

Last Updated: Jul 23, 2015 06:51PM CEST

Rejecting a Loan Account 

Loan Accounts that do not meet the loan decisioning criteria can be rejected, as long as the Loan state is Pending Approval or Partial Application.

 

To do so, open the account > click on Close > Reject > add a note if desired > click on Close.



 

When a loan account is rejected it will be displayed in the Closed Accounts tab for the client. 

A Closed (Rejected) loan account cannot be edited anymore, except for its custom fields or name. All attachments and activities are kept for future reference.

 

Undoing a Loan Rejection

When a Loan Account is rejected by mistake, it can be brought back to its previous status. 
To do so click on More > Undo Reject > Add a note if desired > click on Change State.

 

 

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